Last updated: June 4, 2026. These public policies summarize the rules for visitors and registered users of BaseTools.sk. Account dashboard pages may include additional operational notices for active users.
General Refund Review
Refunds are reviewed through support based on service type, order logs, delivery status, usage records and the time between delivery and the support request.
Non-Refundable Situations
Refunds may be refused where service was delivered as described, credentials or service data were used, the issue was caused by user error, or the request violates platform rules.
SMS Verification
SMS verification issues are reviewed based on number status, code delivery, service timeout and order logs available in the dashboard.
RDP Services
RDP issues should be reported promptly. Support may request screenshots, connection details or error messages to verify the issue.
Account Services
Account-service orders are reviewed according to delivery status and service-specific notes shown before or after purchase.
How to Request Review
Registered users should open a support ticket from the dashboard and include the order ID, issue description and relevant evidence.