Choose the right support channel
General and business enquiries
For payment-provider, privacy, business, or pre-sale questions, email:
[email protected]Orders and account issues
Signed-in customers should use a private ticket so support can safely review account and order records.
Open a support ticketWhat to include
Include your BaseTools username, order number or payment ID, the affected service, and a concise description of the issue. Screenshots may help when they do not expose sensitive information.
Payment questions
For cryptocurrency deposits, include the payment ID, coin and network, transaction hash, amount, and time sent. Payments made through the wrong blockchain network may be impossible to recover.
Abuse and security reports
Report suspected fraud, unlawful content, platform abuse, or a security concern to [email protected]. Provide relevant URLs or order references, but do not send exploit code, credentials, or unrelated personal data.
Official website
The primary BaseTools website is basetools.sk. Check the official domain directory linked from the sign-in page before entering account information on another domain.